If you are unsatisfied with an item that you have purchased, you may return the item for an exchange within 30 days of shipment. As a one-time courtesy we will do an exchange for you. The item/s you are returning for exchange must still be in NEW unworn/unwashed condition. WE WILL NOT EXCHANGE OTHERWISE. Please do not send washed, perfumed or damaged goods, WE WILL NOT ACCEPT as a return. If you are a heavy smoker and we can smell smoke on the item/s we will not accept. If there is pet hair on the item/s we will not accept. Please write a note on the packing slip stating what you want to exchange for and send the package to the address on the packing slip. Please be aware that you are responsible for all shipping charges. If we made a mistake on our end and an item has to be replaced we will pay to ship back to you. If he mistake was made on your end you will have to pay for shipping both ways.
Refunds will only be given to orders in which items were shipped incorrectly or damaged. Although great care is given to inspecting all items before shipping but some mistakes are made from time to time. If you would like to be refunded for the item please contact us at firstname.lastname@example.org to make arrangements. For a refund of the purchase price, items must be returned within 30 days from the date of shipment. Item(s) must be returned in new condition, in original boxes (whenever possible), and with all paperwork, parts, and accessories to ensure full credit. Please note that shipping charges will not be refunded for returned merchandise.
If you are returning an item for a refund, please be aware that you will be refunded for the price of the item only minus an applicable re-stock fees. Original shipping charges and return shipping charges will not be refunded. If you are returning an item for an exchange, you will be billed additional shipping charges for the shipment of the exchange item, so please be very aware of what you are ordering.
Please also note that if you have received a damaged or defective item, you should contact us immediately at email@example.com to make arrangements.
If your item appears to have a manufacturing defect (eg: misprinted logo, hole in fabric) please email us at firstname.lastname@example.org. Please explain what is wrong with the item and remember to have your order number handy. We will happily replace it for you.
Although we make every attempt to have items in stock, occasionally we may list inventory as back ordered, indicating that the item is temporarily out of stock. When possible, we will post expected ship dates. Back ordered items are typically returned to stock within 3-5 days. If you have an order for a back ordered item which has been open for more than 2 weeks please contact us at email@example.com.
An order can not be cancelled once shipped. Please take great care when placing the order. All cancelled orders will incur a cancellation fee due to fees we get on our end.